Reasons to move your business to VOIP

Employee benefiting from VOIP to talk to customers on the go

If you're a small business owner looking for ways to survive, thrive, and compete with an edge, then the chances are that you may have moved your business to the cloud. This is a great approach to stay competitive, but we also recommend moving your telecommunications there too. Moving your business telecommunication to VOIP cloud-based phone services is essential for all the right reasons, especially in today's overly competitive corporate world.

VOIP Solutions for Small Business—Why Move from Landline to Cloud?

Though Voice over Internet protocol technology has been around for decades, it focuses on business owners of all sizes and across diverse industries in a couple of years. The advances and new developments in the VOIP technology since its launch have been quite significant and beneficial for businesses thus; it's now being viewed as a fundamental business communication asset worldwide.

We say now is perhaps the best time for small business owners to invest in and integrate VOIP systems in their business landscape because of:

Big Cost-Savings

As small businesses are already tight on budget, one of the many ways to compete is to curtail the cost of doing business. And let's just say that with VOIP solutions, you can achieve this quickly. Once integrated, you can eliminate the up-front cost of hardware and infrastructure. Other cost savings come from reduced ongoing operational and maintenance costs.

On the other hand, traditional telecommunication systems require a hefty upfront investment in network infrastructure, servers, handsets, and costs associated with installation and implementation.

Also, by moving your small business to VOIP based phone systems, you will need fewer in-house resources for system maintenance because your VOIP provider will offer you all service as well as maintenance support. Needless to say that VOIP solutions for small businesses are an inherent reduction in overall expenditure. Thus, adding to your profit margins with big cost savings.

Best Customer Service

Among the many benefits of VOIP is that it effortlessly combines all business communications. And do you know what does that means? It means that your clients and employees can connect and communicate through a single business number.  So, your staff can be reached on any phone (mobile or desktop phone) via the same contact number.

This spares customers and partners from the frustration of landline phone systems calling on different numbers to connect with representatives. With VOIP cloud-based systems, employees can have their phone number configured to ring on multiple devices before being diverted to voice mail simultaneously.

You can also send and receive calls via workstation headphones, access, send and forward voicemails via your email, and even use multiple devices simultaneously for communication purposes. So, your business can deliver the best in customer service at all times regardless of wherever they are and even with limited resources.

Moreover, small businesses with VOIP can benefit from virtual numbers too. This is beneficial for both you and your customers. Virtual phone numbers give you the flexibility to assign any available area code to your phone number. So, if your business operates in different states, you can provide a local number to your customers to call, sparing them from long-distance charges.

Mobility with Productivity

Features like call routing, forwarding, and conferencing ensure that the call flow is configured to multiple devices; this provides mobility to your business, thereby facilitating seamless, smooth, and real-time team collaboration and communication. In other words, it makes it easier for offices that are the geographically remote or mobile workforce to connect and collaborate and execute tasks promptly without any delays or limitations. And thus, with streamlined VOIP communications, when teams have the power to work in a flexible and collaborative environment and perform their duties responsibly from wherever they are, it results in increased productivity and business performance.

Business Continuity/Disaster Recovery

Did you know that the average IT downtime cost for a business is approximately $5,600/minute and nearly $140,000 per hour? Indeed, downtime cost is a real threat to any business. The cost incurred during business downtime is associated with:

·         Business transactions that cannot be carried because the phone systems are down

·         Communication that cannot effectively transpire and prospects may have to go elsewhere to seek similar services as yours

While intangible cost may include:

·         Reputation loss

·         Unsatisfied customers

This is a big difference when it comes to VOIP vs. landline.  In general, conventional telephonic systems can take hours and sometimes even days to get fixed. However, to avoid long hours of business downtime and ensure continuity, VOIP is the best option.

As VOIP is a cloud-based phone system, it offers disaster recovery and redundancy.  By moving your business to VOIP systems, you can ensure that your essential operations run smoothly and continuously, even in the unfortunate instance of a power outage or mishap. With VOIP systems, your business can continue to deliver exceptional service to customers and clients without any downtime. Whenever there is an internet connection, there will be a phone line from where your staff can cater to your customers with complete satisfaction. Should one data center go down, your business will be able to re-route calls through other data centers for uninterrupted communication flow.

For more information or to move your business to VOIP, contact us. We partner with only the top class and reliable VOIP carriers. We can help you work through features, price, and reliability, to find and connect you with the right VOIP provider that fits your unique the best. Give us a chance to serve you and help you make a smooth transition. Call Motion VOIP today at 217-331-6670.