How VOIP Solutions Benefit Car Dealerships?
Robust telephony systems like VOIP (Voice over Internet Protocol) solutions are equally crucial for car dealerships for any other industry service provider. After all, the right telecommunication solution can make a huge difference—bringing more sales and making superior customer service possible.
Here are more ways VOIP solutions benefit car dealerships:
Seamless Communication
For a car dealership, time is of the essence. So, whether you're trying to make a sale or working through financing options with a customer, you need to ensure that your communication is seamless. And this is what you can ensure when you switch to VOIP.
Once installed, VOIP solutions can streamline information delivery and manage the flow of messages smoothly. Thus, allowing your staff to communicate fast with inquiring customers, banks, stakeholders, and the central office.
When communication is smooth, responsive, and easy, you can expect to close sales efficiently. The last thing that any auto dealership wants is to miss a deal because of inaccessibility or poor connection. After all, the car dealership industry is highly competitive and indeed demands VOIP solutions to meet mission-critical objectives with sheer precision. Remember that, one lost call of a prospect can result in thousands of dollars in lost revenue, and one unhappy customer can lead to social media whip-lash and bad reviews which can scar your brand image and market reputation.
Improve Service Quality
Through the enterprise-grade features of VOIP and system integrations, your car dealership can offer service excellence. Some of the many ways this is possible are discussed below:
Marketing Campaign Optimization
Your dealership can leverage on-call management features of a VOIP system like call recording, call analytics, and call reports to convert calls into sales and improve the company's marketing and advertising strategies.
With the help of call detail records, your company's marketing and sale team can listen to and classify important calls much needed to acquire qualified leads. In addition to this, you can use these features to evaluate sales response effectiveness, which can further be used for informed marketing decisions.
Enhance Staff Mobility and Productivity
With VOIP, you can ensure that your auto dealership and salespeople stay connected all the time from anywhere. VOIP allows you to make calls from multiple devices such as desktop computers, laptops, smartphones, and tablets, making it incredibly convenient for employees to work on the go and cater to customers and partners with complete satisfaction and no limitation.
In other words, VOIP solutions provide remote workers with simple telephone access, thus making it easy to transfer calls and swap from one device to another while ensuring flawless communication.
Integrated CRM for Personalized Service
VOIP systems are designed to take customer service and people management to a whole new level. You couldn’t check to see if your car dealership staff was checking their voicemails with traditional phone systems. Thus, you had to rely on for red flashing lights and checking mailbox.
However, with VOIP, it is all straightforward. VOIP systems can be integrated with CRM and mobile apps. This helps your dealership because if your staff relies on mobile phones to do business, you can still manage call productivity and voicemail and oversee them from your tablet, phone, or computer.
Moreover, you can record calls and integrate the call log directly to the CRM. This further helps in keeping track of employee calls with the auto dealership phone number and gauge their performance. Simply stated, VOIP solutions allow the mobile and distributed workforce to stay connected and managers to oversee staff and measure productivity with sheer flexibility.
Saves Time and Money
Traditional telephone systems weren’t purpose-built or designed with the availability for reporting. Hence, everything was carried out at additional time and cost. Plus, outside assistance was needed to make sure that the phones worked adequately.
But with VOIP, it’s the opposite. VOIP solutions are built for the purpose. Integrated with software and applications, VOIP provides flexibility and ease of using a phone system within an auto dealership. With VOIP, you can easily record and archive calls, send messages instantly to your team no matter where they are, track, monitor, and coach with a click of a button. From a simple portal, you can smoothly manage your entire dealership and compete with an edge.
Features like call recording can help general and sales managers of the auto dealerships to listen to recorded inbound and outbound calls. These recordings can then be used for coaching purposes, training, and assisting staff on verbal communication with customers for better results. Likewise, archive tools allow managers of car dealerships to retrieve calls, which are often necessary to settle pricing disputes. The ability to access calls eliminates the argument ‘he-said and then she-said’, thus making settlement a speedy process. Besides this, it also ensures accountability among staff and customers.
Switch to VOIP Today
So, if you want to stay competitive and deliver the best customer service, then contact us. Discuss your VOIP needs with us, and we’ll help you connect with the right service provider immediately. At Motion VOIP, we have built long-term and trusted partnerships with over 150 leading VOIP service providers in the industry. This helps us find and connect you with the right provider according to your requirements, industry and budget.
Give us a chance to serve you. Let us help you make the switch and take your dealership to the next level. Are you ready to make the leap?